PublicationS

Don’t Prioritize Being Nice
Summer 2026

AI as an Innovation Catalyst: Elevating Human-Centered Design
Spring 2026

When Human-Centered Design Goes Wrong: How to Prevent HCD from Becoming “Me” CD
Originally published on EPAM Continuum’s blog
Fall 2025

The Complexity of Irregularity: A User’s Guide 
Originally published on EPAM Continuum’s blog
Fall 2024

The Seven Elements of Innovation Strategy
Originally published on EPAM Continuum’s blog
Summer 2024

Taking Healthcare Back to the Drawing Board: A New Vision of Care Models
Originally published on EPAM Continuum’s blog
Summer 2023

How Emerging Technologies Can Transform the Hospital Experience
Originally Published in Machine Design
Summer 2022

I Survived a Difficult Hospital Stay. Now Let’s Iterate.
Originally published on EPAM Continuum’s blog
Spring 2022

Life After Aducanumab: Designing the Patient and Caregiver Experiences Around New Neurology Drugs
Originally published on EPAM Continuum’s blog
Summer 2021

Evolving the UX Paradigm: How Automakers Can Outsmart the Smartphone
Originally published on EPAM Continuum’s blog
Winter 2020

Designing for the Alpha Daughter
Originally published on Continuum Innovation’s blog
Spring 2018

Beyond Price: Why Pharma Needs User Experience to Differentiate Biosimilars
Originally published on Continuum Innovation’s blog
Spring 2016

Sustainability Is a Customer Experience Issue
Originally published on Continuum Innovation’s blog
Winter 2016

Locavore, Know Thyself
Originally published on Continuum Innovation’s blog
Fall 2015

SPEAKING ENGAGEMENTS

Carnegie Mellon University Integrated Innovation Institute Graduation Ceremony
Alumni Speaker
MIIPS Alumni Changemaker Award
May 2026

Innolead Impact Conference
Workshop Speaker
AI as a Catalyst for Innovation
October 2025

Massachusetts Bankers Association Innovation Summit
Keynote Speaker
Disruption by Design: A Human-Centered Approach to Innovation
June 2023

Podcasts

HIMSSCast
Podcast Guest
Toward a more human-centered approach to hospital stays
Summer 2022

MyCustomer
Podcast Guest
Rise of the Conscious Consumer
Summer 2021

TELEVISION

Election Coverage on NECN
Contributor
November 7, 2020
November 3, 2020
September 1, 2020

Primary Source on NECN
Panelist
March 3, 2020
February 11, 2020
January 14, 2020
November 20, 2019
October 15, 2019
September 18, 2019