PublicationS
AI as an Innovation Catalyst: Elevating Human-Centered Design
Spring 2026
When Human-Centered Design Goes Wrong: How to Prevent HCD from Becoming “Me” CD
Fall 2025
The Complexity of Irregularity: A User’s Guide
Fall 2024
The Seven Elements of Innovation Strategy
Summer 2024
Taking Healthcare Back to the Drawing Board: A New Vision of Care Models
Summer 2023
How Emerging Technologies Can Transform the Hospital Experience
Originally Published in Machine Design
Summer 2022
I Survived a Difficult Hospital Stay. Now Let’s Iterate.
Spring 2022
Life After Aducanumab: Designing the Patient and Caregiver Experiences Around New Neurology Drugs
Summer 2021
Evolving the UX Paradigm: How Automakers Can Outsmart the Smartphone
Winter 2020
Designing for the Alpha Daughter
Spring 2018
Beyond Price: Why Pharma Needs User Experience to Differentiate Biosimilars
Spring 2016
Sustainability Is a Customer Experience Issue
Winter 2016
Locavore, Know Thyself
Fall 2015
FRAMEWORKS
Innovation Investment + Customer Expectations
Fall 2025
Human + AI: Innovating Across the Knowns and Unknowns
Summer 2025
Defining Women’s Health
Fall 2024
AI for Dummies
Summer 2024
SPEAKING ENGAGEMENTS
Innolead Impact Conference
Workshop Speaker
AI as a Catalyst for Innovation
October 2025
Massachusetts Bankers Association Innovation Summit
Keynote Speaker
Disruption by Design: A Human-Centered Approach to Innovation
June 2023
Podcasts
HIMSSCast
Podcast Guest
Toward a more human-centered approach to hospital stays
Summer 2022
MyCustomer
Podcast Guest
Rise of the Conscious Consumer
Summer 2021
TELEVISION
Election Coverage on NECN
Contributor
November 7, 2020
November 3, 2020
September 1, 2020
Primary Source on NECN
Panelist
March 3, 2020
February 11, 2020
January 14, 2020
November 20, 2019
October 15, 2019
September 18, 2019