Exact Sciences Exact Nexus
Fall 2024 - Winter 2025 | DIRECTOR and ENGAGEMENT lead AT EPAM
Objective
Exact Sciences came to EPAM to define and create the vision and roadmap for ExactNexus, their technology platform that unlocks the power of the portfolio. To do this, we conducted a comprehensive discovery process, including interviews with over 50 key business stakeholders across the organization, to thoroughly understand the current state, identify and evaluate opportunities and gaps, assess their value, and prioritize them within a clear, actionable roadmap.
Research & Insights
Throughout the process, we learned stakeholders are aligned on the what, but not the how.
From a people perspective, stakeholders feel there are constantly changing priorities that shift what teams need to work on. Teams are siloed, with competing incentives.
From a process perspective, it is limited and/or changing, with confusion over roles and responsibilities.
From a technology perspective, there is difficulty with adoption, growing tech debt, and inherited architecture.
Without alignment on the vision and strategy to get there, Exact Sciences risks becoming “the Cologuard company.” ExactNexus facilitates the business transformation of Exact Sciences so it can realize the value of its acquisitions and fulfill the mission of eradicating cancer.
Customer-Centricity
Mature from thinking in a customer-centered way to acting in a customer-centered way, while being mindful of the appropriate investment size.
Frictionless Provider Experience
Establish a user and customer set based on market size and insights to determine the experience investment.
Unified Patient Experience
Develop a unified roadmap to align Customer Experience and Customer Care.
Cancer Care Continuum
Create a connected product experience across the cancer care continuum. Create an experience where the patient only provides one collection that is used for multiple tests at multiple facilities. Realize harmonized result delivery.
Scaling for the Future
As Exact Sciences grows, stakeholders are focused on scaling thoughtfully and understanding its future consequences.
Lab of Tomorrow
Create a lab network to track, enable and share samples, data, and resources that scales for future business models.
Compliant & Secure By Design
Start with a global and secure mindset for compliance and requirements.
Acquisition Playbook
Enhance and implement the IT acquisition playbook, including the time and resources to execute on it.
Integrations
Evolve the integration customization strategy based on test market size and cost to develop.
Epic
Investigate how Exact Sciences can continue to scale with Epic to support products now and in the future.
Data & AI
Better data visibility to make informed, faster, and more aligned decision-making.
Digitization
Digitize workflows to enable end-to-end real-time monitoring and insights.
Data Consumption
Formalize the working model between the producers, transformers, stewards, and consumers.
AI
Readying and reskilling for an AI-enabled workforce through the lens of Responsible AI.
The Solution
Developed a vision for ExactNexus and backcasted to define objectives for Horizon 1 and Horizon 2.
From there, we developed a high-level roadmap by aligning ongoing, planned, and potential initiatives to the defined horizons.
Throughout the process, we discovered that many employees lacked a clear understanding of what ExactNexus is, how it impacts their day-to-day work, and why it is critical for Exact Sciences. To address this gap, we created socialization materials to effectively communicate the purpose and value of ExactNexus to employees across the organization. Below is a visualization of the platform, highlighting its technologies, capabilities, and the flow of data between them.
